Returns & Exchange
Terms of return
You have the right to return your order within 30 days from the date you receive your items. Please note that we do not cover the cost of returns unless they are due to a fault of ours or a claim. Please contact customer care before returning faulty or wrong pieces. Please note that it is not possible to return longvé items to PO boxes.
Follow the procedure below if you wish to return/exchange an order:
1. Pack your order confirmation with the products you are returning
2. Make sure to pack the jewellery safely and in its original box and packaging.
3. Return the products to:
You must return the items directly to longvé.
Within Denmark, we offer free return. For customers outside Denmark, you will be responsible for any cost related to returning the products bought on www.longvé.com.
As a rule, products should be returned in their original packaging and for hygiene reasons, earrings for pierced ears may not be tried on. They are to be unused other than for trying them on. Please note, upon assessment of your returned item, a discretionary re-polishing fee of 400DKK/54EUR may be incurred. If there is evidence that suggests that the jewellery has been used to a degree that decreases the value of the product, you will lose your right to return the product. If the jewellery arrives at us broken, the right of return waives. We will not bear the direct costs of returning the products unless the return is a result of our error. In that case please contact customer service who will provide you with a shipping label, which will cover the costs associated with returning the products to us. Our return policy does not affect your statutory rights.
Kindly note, we cannot accept returns on customised pieces engraved by your instruction, set with a specific stone sourced for you, or produced in a non-standard length or finish.
All pieces must be returned with the original branded box, where provided, as well as any included documentation, and placed inside a protective outer box for shipping.
Refunds are returned to the original method of payment.
To prevent fraud, we are only able to refund the amount to the credit card that was used to place the order. We are entitled to retain the refund until we have received the items or proof of return of the items has been presented to us whichever is the earlier. All sales taxes will be refunded to customers within the EU.
Right to claim compensation
If your jewellery breaks due to a production error, you have the right to claim compensation within 2 years from the date you purchased your products. This will, however, only apply if you can provide valid proof of the date of purchase. If you can provide such proof, you will receive a new piece or have it repaired by us free of charge. Please contact our customer service via email stating your order number, description and photo of the damage. If the damage is caused by your own fault, you should bring your jewellery to your local goldsmith for repair. We reserve the right to decline unreasonable repairs, returns and exchanges. If you have questions concerning repairs, please reach out to customer service and we will do our best to help you. All sales are final.