What if I’m not ready to complete the order?
You can always save your design within your account and come back to it later. You can even share your unique design to get feedback by generating a link and copying it into an email, WhatsApp, SMS, or any other channel of communications you prefer.

What do in-stock and made-to-order mean?
The shipping and processing times depend on the items you're ordering. The status of each product (in-stock or made-to-order) is indicated on the product page, as well as the estimated delivery time.
In-stock means it's in our facilities and ready to be shipped to you as soon as possible.

Made-to-order starts once your order has been placed. We handcraft your unique piece specially for you, and it takes about 3-6 weeks to process.

Can I speak to someone about my order?
Yes, of course! Our customer service team are ready to serve you with anything you need, so please get in touch and we will arrange a call.

Do you offer gift cards?
Absolutely! We offer physical and digital gift cards. Click here and choose either physical (which will be shipped in hard copy) or digital (which will be emailed directly to you) and select the value of the card. Both digital and physical gift cards are non-refundable.

Is shipping free and where do you ship to?

We ship to the following countries: Belgium, Czech Republic, Denmark, Estonia, Faroe Islands, France, Germany, Italy, Netherlands, Luxembourg, Poland, Sweden.

Shipping and returns are free and complimentary in Denmark.

Outside Denmark, we offer free shipping on all orders above 300 EUR. All of the listed product prices, delivery costs and other costs include Danish taxes and value-added taxes (VAT).

What should I expect in terms of delivery time?
Delivery speeds vary depending on the piece you choose and your delivery location.

Our general made-to-order production time is 3-6 weeks.

This indicates how long it will take our crafters to make your unique piece of jewellery. Once your order has been prepared and dispatched, delivery will take between 2 and 5 days to arrive with you.

Can I return my jewellery?
Yes! We offer a full exchange or refund if the item is returned to us in unused and unworn condition within 30 days from the day you receive your piece.
Please note, upon assessment of your returned item, a discretionary re-polishing fee of 400DKK/55EUR may be incurred.

For hygiene reasons, earrings for pierced ears may not be tried on.

Kindly note, we cannot accept returns on customised pieces engraved at your instruction, set with a specific stone sourced for you, or produced in a non-standard length or finish.

All pieces must be returned with the original branded box provided, as well as any included documentation, and placed inside a protective outer box for shipping.

Refunds are issued to the original method of payment.

What quality metal do you use?
We use only 100% recycled 14 carat yellow or white gold, as we find it to best balance durability and purity for long-lasting quality.

What quality diamonds do you use?
Our diamonds are Top Wesselton/Wesselton, G-H colour and SI 1-2 clarity range. All of our diamonds are ethically sourced and adhere to The Kimberly Process. We offer both natural and lab-grown diamonds.

Are lab-grown diamonds real, like natural diamonds?
Lab-grown diamonds are chemically and physically identical, both starting as carbon seeds and pressurized to life. In fact, the Federal Trade Commission recently changed the definition of a diamond by removing the word natural, and the GIA grades them the same way.

Are your gemstones natural or lab-grown?
Our gemstones are all unheated natural gemstones.

How do you know your factories are behaving responsibly?
We have inspected each of the factories we work with and continue to do so regularly. Our factories are certified by the Responsible Jewellery Council, which is the only industry standard covering the entire jewellery supply chain.

How do you provide fair prices?
We oversee the whole production process of your piece of jewellery and export it ourselves to Denmark, where it is dispatched to you by our team. We closely follow the price development of gold and gemstones, to offer you an honest and fair-priced piece, every day of the year.